Terms of Use

Terms of Use Agreement

Last Updated 14 January 2024

Welcome to Pawsh Pets Australia! Before using our website, please carefully read the following Terms of Use ("Agreement"). By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

1. Acceptance of Terms

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to these terms, please refrain from using our website.

2. Changes to Terms

We reserve the right to modify, alter, or update these terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of changes constitutes acceptance of those changes.

3. Compliance with Laws

You agree to comply with all applicable laws and regulations, including Australian consumer law, when using our website.

4. Products and Pricing

We strive to provide accurate information about our products and their prices, but errors may occur. We reserve the right to correct any errors and update information at any time. Prices are subject to change without notice. pawsh-pets.com contains material which is owned by or licensed to Pawsh Pets Australia. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction of any material on this website is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

5. Orders and Payment

By placing an order on our website, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order for any reason, including if the product is no longer available, there was an error in the product listing, or an error in your order. Payment information will be collected securely, and you agree to the terms of our Privacy Policy regarding the collection and use of personal information. By using PayPal use are also 

6. Shipping and Delivery

Please refer to our Shipping Policy for information on shipping and delivery. We aim to deliver products promptly, but we are not responsible for delays beyond our control. Pawsh Pets Australia is run on a Just-In-Time (JIT) inventory model whereby orders are shipped directly from the distributer, this may incur further delays out of our control, approximate shipping time is 14 days. We run on a JIT model to reduce operating costs, these savings are then passed onto the customer to offer competitive pricing. 

7. Returns and Refunds

Please refer to our Returns and Refunds Policy for information on returns and refunds. We comply with Australian consumer law regarding faulty or damaged products.

8. Website Content & Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Pawsh Pets Australia and is protected by Australian and international copyright laws. You may not reproduce, distribute, or use any content without our express written permission. The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither Pawsh Pets Australia nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. As the customer, you acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which Pawsh Pets Australia is not be liable. It is the customers responsibility to ensure that any products, services or information available through this website meet their own specific requirements. From time to time, this website may also include affiliate or other external links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content or the commercial conduct of the linked website(s).

9. Limitation of Liability

To the extent permitted by law, Pawsh Pets Australia is not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of or inability to use the website.

10. Governing Law

This Agreement is governed by the laws of Australia. Any disputes arising under or in connection with this Agreement shall be resolved in the courts of Australia.

Contact Information:

Should you have any further questions, we encourage you to contact us via our Contact Form.

Thank you for visiting Pawsh Pets Australia!

More Information

Privacy Policy

Shipping Policy

Pawsh Pets Australia - Shipping Policy

At Pawsh Pets Australia, we understand that waiting for your furry friend's goodies can be ruff, but we promise the tail-wagging excitement at the end is worth it! Here's our shipping policy to keep you and your pets in the loop:

1. Direct Shipping from Overseas Distributors: We're all about bringing you the latest and greatest pet products, and to do that, we've partnered with fantastic overseas distributors. Your orders are shipped directly from these suppliers to ensure you get the freshest and most innovative products for your beloved pets.

2. Shipping Duration: Shipping to Australia typically takes around 14 days from the date of your order. While we strive to stick to this timeframe, please keep in mind that shipping durations can vary based on factors such as customs clearance, international holidays, or unforeseen circumstances. We appreciate your understanding in advance.

3. Subject to Change Without Notice: Life is full of surprises, and so is international shipping. Due to the dynamic nature of global logistics, the estimated shipping time is subject to change without notice. We recommend checking our website for any updates or contacting our customer service team if you have concerns about the status of your order.

4. Tracking Information: Once your pawsome package is on its way, we'll send you tracking information so you can keep a close eye on its journey. This way, you'll know when to expect the excitement to arrive at your doorstep.

5. Multiple Items in One Order: If your order includes multiple items, they may be shipped separately to get your goodies to you as quickly as possible. Don't worry; you'll receive separate tracking information for each item.

6. Shipping Charges: Our shipping charges are calculated based on the weight of your order and the shipping destination. You can view the shipping cost at the checkout before finalizing your purchase. If you are not changed shipping at checkout, you're one of the lucky ones as Pawsh Pets have covered this for you and your four legged pal.

7. Customs and Duties: Please note that customs and duties may apply to international shipments. These charges are the responsibility of the recipient, so be sure to check with your local customs office for more information. Should this occur please contact Pawsh Pets Australia with your receipt of charges to discuss compensation.

8. Contact Us: If you have any questions about your order or our shipping process, our pawsitively amazing customer service team is here to help! Reach out to us at [info@pawsh-pets.com], and we'll get back to you within 3 business days.

Thank you for choosing Pawsh Pets Australia. We appreciate your patience and look forward to delighting you and your pets with the latest pet products from around the globe!

Returns & Refunds Policy

Pawsh Pets Australia - Returns Policy

We want every pet and their human to be thrilled with their Pawsh Pets Australia purchases. However, we understand that sometimes things don't go as planned. Fear not, our Returns Policy is here to ensure a smooth process for you and your furry friend.

1. Returns Period: You have a generous 90 days from the date of purchase to initiate a return. This should give you ample time to ensure that the product meets your expectations and suits your pet's needs.

2. Condition of Returns: Returned items must be in their original condition, with all tags and packaging intact. We appreciate your understanding that used items cannot be returned unless there are manufacturing faults with the product. We want to make sure both you and your pet are delighted with the quality of our products.

3. Manufacturing Faults: If you believe there is a manufacturing fault with the product, please contact us immediately at info@pawsh-pets.com. We'll work with you to assess the issue and find the best resolution, whether that be a replacement, store credit, or a full refund.

4. Return Options: For eligible returns, we offer three flexible options:

  • Full Refund: Receive your money back in the original payment method.
  • Store Credit: Get a Pawsh Pets Australia credit to use on your next purchase.
  • Product Exchange: Swap your item for another of equal value.

5. Discontinued Items: Please note that discontinued items cannot be returned unless they were purchased within the past 90 days. If you have any concerns about the status of an item, reach out to our customer service team for clarification.

6. Return Process: To initiate a return, please follow these simple steps:

  • Email info@pawsh-pets.com to inform us of your return.
  • Package the items securely, ensuring they are in their original condition.
  • Include a copy of your order confirmation or packing slip in the package.
  • Ship the return to [Pawsh Pets Australia Returns, 13/40 Solitary Islands Way, Sapphire Beach, NSW 2450, Australia].

7. Refund Processing: Once we receive and inspect your return, we'll process your chosen refund option promptly. Please allow a reasonable time for the transaction to reflect in your account. If this is not satisfactory, there are occasions where we may issue store credit or product exchange prior to receiving the return; please let us know your preference when emailing Pawsh Pets Australia with your notice to return and we will do our best to work with you to find a fair solution.

If you have any questions or need assistance, our friendly customer service team is here to help. Contact us at [info@pawsh-pets.com] with your inquiries.

Thank you for choosing Pawsh Pets Australia. We appreciate your trust in us and look forward to serving you and your pets again soon!

Contact Us

Please contact us via email info@pawsh-pets.com or via our Contact Form