Privacy Policy

Pawsh Pets Australia - Privacy Policy

Welcome to Pawsh Pets Australia, we value the trust you place in us with your personal information. Our Privacy Policy is designed to ensure transparency about how we collect, use, and safeguard your data when you engage with our online store. By using our services, you agree to the terms outlined below.

1. Information We Collect:

a. Personal Information: When you create an account, place an order, or subscribe to our newsletter, we may collect personal information such as your name, email address, shipping address, and payment details. 

b. Browsing Information: We automatically receive and store certain types of information when you interact with our website, including your IP address, browser type, and device information.

2. How We Use Your Information:

a. Order Processing: We use your personal information to process and fulfill your orders, including shipping and payment processing.
b. Communication: With your consent, we may send you promotional emails, newsletters, and updates about our products and services.
c. Improving User Experience: Analyzing browsing information helps us enhance our website's functionality, tailor content to your preferences, and improve the overall user experience.

3. Data Security:

a. Secure Transactions: We employ industry-standard security measures to protect your personal and financial information during transactions.
b. Encryption: Our website uses SSL encryption to ensure the secure transmission of sensitive data.

4. Sharing Your Information:

a. Third-Party Service Providers: We may share your information with third-party service providers, such as payment processors and shipping companies, to fulfill orders and improve our services.
b. Legal Compliance: We may disclose your information if required by law or to protect our rights, property, or safety.

5. Cookies:

a. Usage: We use cookies to enhance your browsing experience, store preferences, and collect analytics data.
b. Control: You can manage cookie preferences through your browser settings.

6. Your Choices:

a. Account Information:

You can update or delete your account information by logging into your account or contacting info@pawsh-pets.com or via our contact form.

b. Opt-Out:

You can opt-out of marketing communications by following the instructions in our emails or contacting us.

7. Children's Privacy:

Our services are not directed to individuals under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete the information.

8. Changes to Privacy Policy:

We may update our Privacy Policy to reflect changes in our practices. We will notify you via email of any significant updates.

9. Contact Us:

If you have any questions or concerns about our Privacy Policy, please contact us at [info@pawsh-pets.com].

For more information on how we trade online please read the following policies located in our footer:

Terms of Use

Shipping Policy

Returns Policy

Thank you for choosing Pawsh Pets Australia. We are committed to safeguarding your privacy and providing a secure and enjoyable shopping experience for you and your pets!

More Information

Privacy Policy

Shipping Policy

Pawsh Pets Australia - Shipping Policy

At Pawsh Pets Australia, we understand that waiting for your furry friend's goodies can be ruff, but we promise the tail-wagging excitement at the end is worth it! Here's our shipping policy to keep you and your pets in the loop:

1. Direct Shipping from Overseas Distributors: We're all about bringing you the latest and greatest pet products, and to do that, we've partnered with fantastic overseas distributors. Your orders are shipped directly from these suppliers to ensure you get the freshest and most innovative products for your beloved pets.

2. Shipping Duration: Shipping to Australia typically takes around 14 days from the date of your order. While we strive to stick to this timeframe, please keep in mind that shipping durations can vary based on factors such as customs clearance, international holidays, or unforeseen circumstances. We appreciate your understanding in advance.

3. Subject to Change Without Notice: Life is full of surprises, and so is international shipping. Due to the dynamic nature of global logistics, the estimated shipping time is subject to change without notice. We recommend checking our website for any updates or contacting our customer service team if you have concerns about the status of your order.

4. Tracking Information: Once your pawsome package is on its way, we'll send you tracking information so you can keep a close eye on its journey. This way, you'll know when to expect the excitement to arrive at your doorstep.

5. Multiple Items in One Order: If your order includes multiple items, they may be shipped separately to get your goodies to you as quickly as possible. Don't worry; you'll receive separate tracking information for each item.

6. Shipping Charges: Our shipping charges are calculated based on the weight of your order and the shipping destination. You can view the shipping cost at the checkout before finalizing your purchase. If you are not changed shipping at checkout, you're one of the lucky ones as Pawsh Pets have covered this for you and your four legged pal.

7. Customs and Duties: Please note that customs and duties may apply to international shipments. These charges are the responsibility of the recipient, so be sure to check with your local customs office for more information. Should this occur please contact Pawsh Pets Australia with your receipt of charges to discuss compensation.

8. Contact Us: If you have any questions about your order or our shipping process, our pawsitively amazing customer service team is here to help! Reach out to us at [info@pawsh-pets.com], and we'll get back to you within 3 business days.

Thank you for choosing Pawsh Pets Australia. We appreciate your patience and look forward to delighting you and your pets with the latest pet products from around the globe!

Returns & Refunds Policy

Pawsh Pets Australia - Returns Policy

We want every pet and their human to be thrilled with their Pawsh Pets Australia purchases. However, we understand that sometimes things don't go as planned. Fear not, our Returns Policy is here to ensure a smooth process for you and your furry friend.

1. Returns Period: You have a generous 90 days from the date of purchase to initiate a return. This should give you ample time to ensure that the product meets your expectations and suits your pet's needs.

2. Condition of Returns: Returned items must be in their original condition, with all tags and packaging intact. We appreciate your understanding that used items cannot be returned unless there are manufacturing faults with the product. We want to make sure both you and your pet are delighted with the quality of our products.

3. Manufacturing Faults: If you believe there is a manufacturing fault with the product, please contact us immediately at info@pawsh-pets.com. We'll work with you to assess the issue and find the best resolution, whether that be a replacement, store credit, or a full refund.

4. Return Options: For eligible returns, we offer three flexible options:

  • Full Refund: Receive your money back in the original payment method.
  • Store Credit: Get a Pawsh Pets Australia credit to use on your next purchase.
  • Product Exchange: Swap your item for another of equal value.

5. Discontinued Items: Please note that discontinued items cannot be returned unless they were purchased within the past 90 days. If you have any concerns about the status of an item, reach out to our customer service team for clarification.

6. Return Process: To initiate a return, please follow these simple steps:

  • Email info@pawsh-pets.com to inform us of your return.
  • Package the items securely, ensuring they are in their original condition.
  • Include a copy of your order confirmation or packing slip in the package.
  • Ship the return to [Pawsh Pets Australia Returns, 13/40 Solitary Islands Way, Sapphire Beach, NSW 2450, Australia].

7. Refund Processing: Once we receive and inspect your return, we'll process your chosen refund option promptly. Please allow a reasonable time for the transaction to reflect in your account. If this is not satisfactory, there are occasions where we may issue store credit or product exchange prior to receiving the return; please let us know your preference when emailing Pawsh Pets Australia with your notice to return and we will do our best to work with you to find a fair solution.

If you have any questions or need assistance, our friendly customer service team is here to help. Contact us at [info@pawsh-pets.com] with your inquiries.

Thank you for choosing Pawsh Pets Australia. We appreciate your trust in us and look forward to serving you and your pets again soon!

Contact Us

Please contact us via email info@pawsh-pets.com or via our Contact Form